Counsel’s Chambers Ltd ABN 72 000 111 302 (Collectively CCL, “we”, “us” or “our”) understands that privacy is an important individual right. Privacy is important to our own business and the businesses of our members. This policy sets out how we collect, maintain and store personal information. We are also bound to comply with the Australian Privacy Principles as stated in the Privacy Act 1988 (Cth).
COLLECTION OF PERSONAL INFORMATION
We only collect personal information where it is necessary for our business purposes or if there is a legal requirement for us to do so. The types of personal information that CCL collects will depend on the nature of your dealings with us. We will take reasonable steps to ensure that you know why we are collecting your personal information, what we use it for, to whom we may disclose it and how you can access it to ensure it is accurate and up to date.
We may collect information from a variety of sources, such as directly from you when you correspond with us, when you use our website or other resources, when you apply for membership with us, when you advertise on our website, when you use our services, when you engage with us in respect of the use of the NSW Bar Dispute Resolution Centre or when you apply for a position of employment with us.
We own and operate a number of closed circuit television (CCTV) surveillance cameras. In addition, CCL operates and maintains CCTV surveillance cameras which have been acquired by a number of floors independently of CCL.
All footage recorded by all of the CCTV cameras operated by CCL is managed by CCL. It is CCL’s policy to delete all recorded footage after 30 days.
CCL is committed to providing a safe working environment. The CCTV cameras we operate record observations of the premises and surroundings of the workplace which CCL operates. This is the primary reason for CCL collecting and storing CCTV data.
CCL monitors the activities of occupants, employees, visitors, contractors and other persons within the range of each of the respective CCTV cameras and collects information from these CCTV cameras for a number of additional reasons including:
- ensuring the safety of occupants, visitors, contractors and other persons in the buildings in which the CCTV cameras are located;
- providing a swift response to incidents within and nearby to our premises;
- assisting with the clarification of legal liability in the case of a legal action;
- preventing or reducing theft and damage to property and
- allaying public concern about safety.
We may request the following personal information from you, (including but not limited to the following information):
- Your full name, any alias, gender, address, phone number(s) and other contact information
- Your qualifications and memberships
- Your date of birth
- Your email address
- Details of your financial institution for billing purposes or payment or wages and salaries or accounts
- Your work history
We will endeavour to collect all personal information directly from you. However, from time to time, we may also collect personal information from other sources with your permission, such as from your nominated representative or third parties such as government departments, recruitment agencies, your referees or previous employers. If you choose not to provide us with information we reasonably request, we may be unable to consider your application for membership or employment or to provide our services.
With your prior consent, we may collect your sensitive information (such as information relating to your health, ethnicity or sexual orientation) where collection is reasonably necessary for the provision of our services.
We may not obtain your prior consent where the collection of your sensitive information may be necessary for the due process of the law or in conformity with an Australian Court or Tribunal Order or where it is often not possible or legally necessary to obtain your consent in such circumstances.
However, if we need to collect sensitive information in other circumstances, then we will obtain your written consent.
USE AND DISCLOSURE OF PERSONAL INFORMATION
CCL uses the personal information it collects for the purposes of providing member services and for the effective operations of its business. This includes, but is not limited to using the information to:
- Provide and market our services including services for our members and the conduct of the NSW Bar Dispute Resolution Centre
- Enable contact and lawfully liaise with ours and your consultants, accountants, financial advisers, contractors and the like
- Provide data to government agencies as required by state and federal law or comply with an Australian Court or Tribunal Order
- Undertake employee selection, recruitment and management activates
- In confidence, to improve our services and obtain feedback
- Undertake quality assurance activities and practice effective risk management
- Resolve concerns
CCL will only disclose personal information in order to provide its services and to operate and efficient and sustainable business. As such, CCL may disclose information to third parties, including but not limited to:
- Any persons acting on your behalf including contractors, advisers and consultants
- Service providers and suppliers engaged by us
- Any authority, agency or individual, where disclosure is permitted or required by law or order
Where CCL engages service providers or suppliers or others to act on our behalf, we will take reasonable steps to protect the privacy of all information disclosed and require such parties to comply with any relevant privacy laws. You have the right to ask these organisations for access to information that they hold about you.
If we send your personal information outside of Australia we will require that the recipient of the information complies with the privacy laws and contractual obligations to maintain the security of the data.
There are some circumstances where it is not reasonable or practicable for us to let you know this information. For example, where disclosure would undermine the purpose for which the information is being collected (where collection is for a legitimate business practice) such as where we collect information from public records
If we need to disclose your personal information for any other purpose, then we will obtain prior written consent from you.
Use and disclosure of personal information contained in CCL’s CCTV data will be dealt with in accordance to any policy specific to CCTV information which CCL decides to implement with respect to the information collected form the cameras and stored by CCL.
CCL will take reasonable steps to ensure that personal information it collects, uses and discloses is accurate, complete, up to date and relevant having regard to the intended purpose of the use or disclosure. It does so via its own internal quality systems and auditing procedures.
If you believe any information that we hold about you is incorrect, incomplete or out-of-date, please contact us. CCL will respond to your request within a reasonable period and will take reasonable steps to amend your records.
CCL holds personal information in a combination of secure siloed electronic and hard copy formats. We take all reasonable steps to ensure that any personal information held by us is protected from misuse, loss and unauthorised modification or disclosure. Such steps include, secure physical storage of documents in our office premises, security measures, network and communications security measures and quality system procedures and policies.
CCL will keep information for as long as it is required to be able to provide its services or by law. CCL will take reasonable steps to permanently de-identify or securely destroy personal information that it no longer requires, or upon request from you for any purpose except in limited permitted circumstances such as where CCL is required by law to retain these records.
USE OF THE WEBSITE AND DATA PROTECTION
When you access our Website or any of our newsletters and publications, anonymous technical information (Cookies) may be collected about user activities on the Website. This may include information such as the date and time you accessed the Website, the type of browser used to access the Website and the page of the Website you visited and any documents that you may have downloaded. This information is used by us to make decisions about maintaining and improving our Website and online services.
We provide links to useful websites on our Website. While we have confidence in these websites, these linked sites are not under our control and we cannot accept responsibility for the conduct of entities whose domain is linked to our website or whose domain links you to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.
ACCESS TO PERSONAL INFORMATION
You have a right to reasonable access to any information that CCL holds about you. To request access to your information, please contact our General Manager, Debbie George, by email email@example.com. At the time you make your request, we may ask you to provide a written request detailing the information you are seeking to access and if you are an authorised representative, to provide documented evidence that lawfully authorises you to act on the individual or company’s behalf.
We reserve the right to charge for providing access to certain information, as permitted by law and you will be informed of this at the time of your request. We will always endeavour to process your request for access within a reasonable timeframe and in the manner requested by you, if it is reasonable to do so.
However, in some circumstances we may decline a request for access to information such as where we no longer hold the information, or where denying access is permitted or required by law. If we are unable to give you access to the information you have requested, we will give you written reasons for this decision when we respond to your request.
CONTACTING US / COMPLAINTS
Counsels Chambers LtdLevel 1, Selborne Chambers,
174 Phillip Street,
Sydney NSW 2000 T +61 2 9231 3644
F +61 2 9235 3783
We will attend to your query or complaint within a reasonable timeframe. If you have a complaint or have made a complaint, you are not satisfied with our response and consider that the complaint has not be adequately resolved, then you may make a formal written complaint to the Office of Australian Information Commissioner.